01 Summary & Overview
Welcome to g999bet. Our Privacy Policy explains how g999bet collects, stores, uses, and protects your personal information. g999bet is an internationally licensed gaming platform, and we treat the privacy of our users as a top priority.
By using the g999bet platform or registering an account, you agree to this Privacy Policy. It applies to all g999bet services, including slots, casino, Live Casino, Sports Betting, and any other offerings. We believe users have the right to know exactly how their data is handled.
In Brief: g999bet uses your information solely to provide its services. We do not sell your data, share it with advertisers, or disclose it to any third party without your consent.
This Privacy Policy has been drafted in accordance with Bangladesh and international data protection laws. Protecting your information is our responsibility from the very first moment you engage with g999bet. We believe in transparency and want to provide you with complete information so you can make informed decisions.
02 What information we collect
G999bet collects your information in several ways — during registration, while you use the platform, and through customer support interactions. We only collect what is necessary to provide our services.
Directly Collected Information:
- Full name, date of birth, and nationality — for registration and KYC verification.
- Email address and mobile number — for account communication.
- Residential address — for identity verification and legal requirements.
- Copy of ID document (National ID, passport) — for the KYC process.
- Financial information — for payment method verification and transaction processing.
Automatically Collected Information:
- IP address and device information — used for security and fraud prevention.
- Browser type, operating system, and screen resolution.
- Your activity on the g999bet platform, including gaming history and betting patterns.
- Login time, session duration, and location data.
- Information collected through cookies and similar tracking technologies.
What we do not collect: g999bet never stores your password in plain text. Your password is always kept as an encrypted hash, and no g999bet employee can view it.
03 How Your Information Is Used
G999bet uses the information it collects for specific, legitimate purposes. Every use of your data is clearly outlined below.
- Service Provision: Managing your g999bet account, keeping gaming services active, and processing transactions.
- Identity verification: Completing the KYC process and complying with legal obligations.
- Security: Preventing fraud, money laundering, and other illegal activities.
- Customer support: Resolving your questions, complaints, and issues.
- Personalization: Tailoring g999bet's offers and experience to match your preferences.
- Communication: Keeping you informed about important updates, bonus offers, and promotions.
- Legal Requirements: Meeting regulatory requirements and complying with legal obligations.
- Platform development: Analyzing data to improve the quality of g999bet's services.
Marketing communications: g999bet may send you marketing emails or SMS messages. You can opt out of these communications at any time through your account settings or by contacting g999bet support.
04 Cookies & Tracking Technologies
The g999bet platform uses cookies and other tracking technologies to enhance your browsing experience and improve the effectiveness of our services.
Cookie types:
- Essential Cookies: Essential for core platform functions — login sessions, security, and page loading. The site cannot operate properly without these.
- Performance cookies: Analyzing usage across various g999bet pages to help improve the platform.
- Functional cookies: Remembering your language preferences, gaming settings, and account preferences.
- Analytics cookies: Usage statistics from the g999bet platform are collected to help improve the overall quality of our services.
You can manage or disable cookies through your browser settings. Keep in mind that disabling certain cookies may affect the functionality of some g999bet features.
Cookie preferences: When you first visit g999bet, you will be able to set your cookie preferences. You have the option to reject all non-essential cookies.
05 Sharing information with third parties
G999bet does not sell your personal data. However, in certain circumstances, specific information may be shared with designated third parties. In every such case, strict data processing agreements are in place.
- Payment processors: Financial information is shared with payment service providers as needed to complete transactions.
- Game providers: Minimal data is shared with game providers solely to run third-party games on the g999bet platform.
- Regulatory authority: Certain information may be required due to licensing authorities and legal obligations.
- Law Enforcement: Information may be disclosed as required by court order or as part of a legal process.
- Fraud prevention: Anonymized data may be shared with industry bodies to help prevent illegal activity.
- Business Transfer: If g999bet's business is sold or merged, your data may be transferred to the new owner.
Third-party accountability: g999bet has strict data processing agreements in place with all third parties it works with. They may only process your data in accordance with g999bet's instructions.
06 Data retention period
G999bet retains your data for a limited period. Retention periods vary depending on the type of information and applicable legal requirements.
- Account Data: Retained for as long as the account is active and for up to 5 years after closure.
- Financial records: Transaction records are retained for up to 7 years in accordance with legal requirements.
- KYC Documents: Retained for up to 5 years after account closure.
- Communication Records: All customer support communications are retained for up to 3 years.
- Log Files: Server logs are typically retained for up to 12 months.
- Marketing Data: Deleted immediately upon opt-out.
Data deletion: When retention periods expire, g999bet automatically deletes or anonymizes your information securely. No data is retained unnecessarily.
07 Your Data Rights
As a g999bet user, you have specific legal rights over your own data. g999bet respects these rights and processes all requests within 30 days.
- Right of Access: You can request to see what information g999bet holds about you at any time.
- Right to Correction: You can request correction of incorrect or incomplete information.
- Right to Delete: You may request the deletion of your data under certain circumstances.
- Right to object to processing: You may object to the processing of your data for specific purposes.
- Right to data portability: You can request a copy of your information in a common, portable format.
- Right to Withdraw Consent: You can withdraw consent for processes that rely on your agreement.
- Right to Lodge a Complaint: You have the right to file a complaint with the data protection authority.
Submit a Request: Contact the g999bet support team for any requests relating to your data rights. We will respond within 30 days.
08 Security measures
G999bet employs industry-leading security measures to keep your data safe. Our multi-layered security framework protects your information from unauthorized access.
- 256-bit SSL/TLS Encryption: All data transmission occurs through encrypted channels.
- AES-256 Database Encryption: All sensitive stored information is encrypted.
- Two-factor authentication (2FA): An additional layer of security for account login.
- Firewall and DDoS protection: g999bet servers are protected against cyber attacks.
- Regular security audits: Regular security audits are conducted by independent third-party experts.
- Staff training: All g999bet staff receive regular training on data protection.
- Access Controls: Only authorized staff can access specific data.
Data breach: In the event of a data breach, g999bet will notify the relevant regulatory authority within 72 hours as required by law, and will inform affected users as quickly as possible.
09 Protection of Minors
G999bet strictly prohibits anyone under 18 from using the platform. We are especially committed to protecting the privacy of minors.
- G999bet never knowingly collects or stores data from anyone under the age of 18.
- Age verification is mandatory at registration and is confirmed through the KYC process.
- If an underage user is identified, their account is immediately suspended and all associated data is deleted.
- If parents discover an account registered in their child's name, they can notify g999bet support.
For Parents: If your child has created or attempted to create a g999bet account, please contact g999bet Support immediately. We will take swift action.
10 Policy changes and contact
G999bet reserves the right to update this Privacy Policy at any time. We are always transparent about any changes we make.
- You will be notified of any significant changes via your registered email or through platform notifications.
- The date of any change will always be shown under the "Last Updated" section at the top of this page.
- Continued use of g999bet after any changes constitutes acceptance of the updated policy.
- If you have any questions or concerns, please contact the g999bet support team.
- This policy is available in both Bengali and English; in the event of any conflict, the English version shall prevail.